Acude.io - Cookie policy

4 Oct 2026 · @Playmedic

Last updated: 4 October 2026.

1. What cookies are

Cookies are small files a website saves in your browser when you visit. They can keep you logged in, remember preferences or help understand how a website is used. In this policy, "cookies" also refers to technologies with a similar function, such as browser local storage or tracking pixels.

2. Controller

The controller for first-party cookies on acude.io is Playmedic Marketing S.L. (hereinafter "Acude"), with Spanish tax identification number B66287061 and address at calle Aragón 548, 3.º 1.ª, 08026 Barcelona (Spain). You can contact us at rgpd@acude.io.

Some cookies are set by third parties, which process them under their own policies. We identify these below.

3. Cookies we use

Technical or necessary cookies

These are essential for the website and platform to work and do not require consent. You cannot disable them in the settings panel, although you can block them in your browser, in which case some features will stop working.

Analytics cookies

These help us understand how many people visit our website and how they use it, so we can improve it. They are only set if you accept them.

Advertising cookies

These allow us to measure campaign effectiveness, show Acude ads to previous website visitors, and share browsing information with Google and Meta for advertising purposes. They are only set and activated if you accept them.

Session and Stripe cookies relate to the platform and booking or payment processes, depending on the features you use. In the public version of Google Tag Manager checked on 4 October 2026, container GTM-T37J642W had no published analytics or advertising tags. The optional cookies listed will only be set when the relevant tools are activated and you have consented. Google Tag Manager only loads if you authorise analytics or advertising.

4. Legal basis

Technical cookies are used because they are strictly necessary to provide the service you request, under Article 22(2) of Spanish Law 34/2002 (LSSI). Analytics and advertising cookies are only set with your consent, which you can withdraw at any time.

5. How to accept, reject or configure cookies

When you first visit acude.io, we show a notice where you can accept all cookies, reject all non-essential cookies or choose by category. Rejecting is as easy as accepting. If you make no choice, we do not set any optional cookies.

You can change your choice at any time using the Cookie settingslink in the footer of every page. We store your choice for 12 months, then ask you again.

You can also block or delete cookies in your browser's privacy settings, whether you use Chrome, Safari, Firefox, Edge or another browser. Blocking technical cookies may prevent the platform from working properly.

6. Platform and patient booking pages

The private platform area used by clinics and their users only uses technical cookies.

The booking and payment pages Acude provides to clinics for their patients do not use analytics or advertising cookies. They only use the technical cookies needed to complete the booking and the Stripe cookies required to process payment securely.

7. International transfers

Some third parties that set cookies, such as Google and Meta, may process the resulting data in the United States. These transfers rely on the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission. See their respective privacy policies for more information on how they process data.

Google privacy policy · Meta privacy policy · Stripe privacy policy

8. More information and changes to this policy

To find out more about how we process your personal data, see our Privacy Policy. If you have any questions, write to rgpd@acude.io.

We will update this policy when the cookies we use change. If the changes are significant, we will ask for your consent again.